Shipping policy

Shipping Policy

At The Momentry Co., we want your order to reach you as smoothly as possible. Please read the information below before placing your order.

Order Processing

Once your order has been placed, it will be sent for processing and fulfilment.

The Momentry Co. works with third-party fulfilment partners, and products may be dispatched directly from our fulfilment partners to you.

Because we work with multiple fulfilment partners, items purchased in the same order may occasionally be shipped separately and arrive in more than one parcel. You will not be charged additional shipping fees simply because we fulfil an order in separate parcels.

Australian Shipping

We currently offer:

Standard Shipping — $9.95 AUD

FREE Standard Shipping on orders of $100 AUD or more.

Delivery timeframes vary depending on the product, destination and fulfilment location. Any delivery timeframe provided is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

International Shipping

International shipping is available to selected destinations where shown at checkout.

Standard International Shipping — $20 AUD

Availability depends on the products in your order and your delivery destination. If shipping is not available to your address, you will be notified during checkout.

International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country. Where such charges apply and are not collected at checkout, they are generally the responsibility of the recipient, subject to applicable law.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Times

As our products may be fulfilled from different locations, delivery times can vary.

Delays may occasionally occur due to carrier networks, customs processing, peak shopping periods, public holidays, severe weather or other circumstances outside our reasonable control.

We will never intentionally advertise a guaranteed delivery date unless we are confident that we can meet it.

Multiple Parcels

If you order more than one product, your items may be fulfilled by different partners and may arrive separately.

Don't worry if part of your order arrives before the rest. Where available, separate tracking information will be provided for individual shipments.

Incorrect Shipping Addresses

Please check your delivery information carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at themomentryco@gmail.com.

Once an order has entered fulfilment or been dispatched, we may not be able to change its delivery address. We will nevertheless do our best to assist where possible.

Delayed or Missing Orders

If your order appears significantly delayed or tracking indicates a delivery problem, please contact us at themomentryco@gmail.com and include your order number.

We will work with our fulfilment and delivery partners to investigate the issue and determine the appropriate next steps.

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.